Adam Galinsky, a faculty member at the Columbia Business School, and author of the New York Times article “When You’re in Charge, Your Whisper May Feel Like a Shout,” recalls casually saying to one of his doctoral students, “I need to see you this afternoon. Can you come by my office at 3 pm?” He didn’t think much about the seemingly innocuous words he spoke.
In a recent Interact/Harris Poll of some 1000 U.S. workers, 91% of the respondents said communication issues prevent leaders from being as effective as they might be. The most frequent issues noted in the survey were:
Marshall Goldsmith, one of the best known executive coaches in the U.S., has just published a new book, Triggers: Creating Behavior That Lasts, Becoming the Person You want to Be. One of the things that caught my eye in one of the book’s reviews that I read, was a practice Goldsmith has to bring significant discipline into his life. He’s practiced it for years. At the end of each day, he has a friend call him and ask the same 22 questions each day. He doesn’t just answer each question, he also relates what he has done that day for each question on a scale from
Today’s Tuesday Reading, G–I–V–E Feedback: A Path to Improvement, is an essay by Mary Therese Durr, Director of Computing Support and Information Technology Service Management at Boston College an ad MOR Leaders Program alumnus. Her essay provides an additional tool, beyond those in the Tuesday Readings of last June, for formulating and giving feedback.
Today’s Tuesday Reading, Be Nice!, is based on Christine Porath’s June 19, 2015, New York Times Sunday Review essay, No Time to Be Nice at Work. Porath is an associate professor at Georgetown University’s McDonough School of Business.
In the Harvard Business School 2015 winter term, Frances Frei, UPS Foundation Professor of Service Management at HBS, and Amy Schulman, Senior Lecturer in Technology and Operations Management, also at HBS, taught a new course “Why You Should Care: Creating the Conditions for Excellence” to a group with equal numbers of law and management students. The purpose of the course was to help the business and law students help each other define and achieve their own interpretations of success.
Today’s Tuesday Reading is a short video Emotional Intelligence in Tough Conversations from the Harvard Business School’s “The Management Tip” series. The presenter is Susan David, CEO, Evidence Based Psychology and Codirector, Institute of Coaching, McLean Hospital. David is also co-author of Emotional Agility, which appeared in the November 2013 issue of the Harvard Business Review.
Today’s Tuesday Reading, Asking Questions, is an essay written by Diane Weller, shortly after the April Tuesday Reading series on asking questions. Diane is a member of the Information Technology Services Staff at the Pennsylvania State University and is an alumnus of the MOR Leaders Program.
Two weeks ago I began a series of Tuesday Readings focusing on feedback. In the first reading, I suggested that feedback was the sharing of information between co-workers about the impact of their behavior on the team’s results, its processes, and/or its relationships. This past week I focused on giving feedback and suggested six simple, one-word questions –
1 What? What was the behavior that you observed?
2 Who? Who was involved?
Last week we began a series of Tuesday Readings on the subject of feedback: Feedback in the workplace is the sharing of information between co-workers about the impact that their behavior is having on the team’s results, its processes, and/or its relationships. It can be positive in the form of affirmation of specific good work a co-worker is doing. Or, it can be in the form of correction needed in specific aspects of the work being done.