Performance Metrics

For clients who are interested in tracking and optimizing performance on an ongoing basis, we offer consulting on metrics design and execution. This typically involves a facilitated discussion about which measures are truly important to track, what types of data inputs are available, what data inputs need to be sought out, and how the data will be used to drive improved performance.

Customer satisfaction surveys are a ready form of metrics, and they have the added benefits of being the easiest to pursue and make use of. Learn more about our work in this area.