Chris Paquette directs the company’s survey and metrics work, which includes our client satisfaction surveys, 360 feedback surveys, employee engagement surveys, and metrics design and consulting. In the sixteen years he has been doing this work, Chris has helped innumerable clients gather information that has helped them to see where they were and where they needed to go. Chris is responsible for all phases of the work, including initial consultation, survey design, administration and analysis, delivery of results, and post-survey action planning.
More recently, Chris led MOR's successful effort to fully automate and improve our 360 survey processes and outputs, and is he is leading a new effort to extend that work to MOR's leadership program registration and onboarding processes.
Chris is also a coach in MOR's leadership programs and in the four years he's been coaching has found tremendous joy in supporting others' development and growth.
Chris is, first and foremost, a designer, and his work has always been marked by his design expertise. He serves MOR’s clients by understanding their challenges, anticipating their needs, conceiving and creating sound solutions, and executing his work with artistry. In his time at MOR Associates, he has developed excellent surveys, uniquely vivid reports, robust automated reporting and analysis tools, automated systems, and thoughtful processes that make our clients' jobs easier.
Prior to joining MOR Associates in 2001, Chris applied his skills as a designer to imagine and create successful innovations in more than one field. He owned a successful architectural restoration company, invented and sold the rights to a repair mortar that mimicked the look of natural stone, owned a company that manufactured art tiles, and invented and sold the rights to machines he created to aid in the manufacture of ceramics. Prior to that, Chris was the operations manager of one of Boston’s largest masonry construction companies, where he designed their automated estimating and job costing system, which served them well for over 26 years.
Chris lives in Boston with his wife Elizabeth and his dog Timo. His only daughter, Aurelia, lives in San Francisco with her fiance, Rolan.