November 2008

Soft Skills: Listening for Better Leadership

By: Jim Bruce
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Throughout ITLP we talk about the importance of listening, of choosing to carefully pay attention to and to understand what is being said.

Today’s Reading “Soft Skills:  Listening for Better Leadership” addresses this topic.  In the piece, the author Diann Daniel notes that listening conveys respect, not listening makes people feel devalued and less motivated;  good listening empowers, not listening guarantees you won’t understand.