In today’s reading “Back from a vacation?”, David Rock, founder of the NeuroLeadership Institute and CDO of Results Coaching Systems, reports on research indicating that we are more likely to solve really difficult problems when we have a fresh or quiet mind. Specifically the research points out that when faced with a new problem we apply strategies that worked in prior experiences. This works well if the new problem is similar to an old one, but is far less likely to work if there is little relationship between the two problems. What happens is that th
Today’s reading is alternately titled “Five Lessons We Can Learn from Toyota”. In this piece Roberta Chinsky Matuson, founder of Human Resource Solutions, reflects on how you rebuild trust after you’ve made huge mistakes. She provides five lessons that can be learned from Toyota’s current problems:
1. When you make a mistake, own it the moment you realize something is not right. If you are honest, from that first moment, you will likely be forgiven.