Communication

Engage Your Staff

By: Jim Bruce
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In a recent Interact/Harris Poll of some 1000 U.S. workers, 91% of the respondents said communication issues prevent leaders from being as effective as they might be.  The most frequent issues noted in the survey were: 

G–I–V–E Feedback: A Path to Improvement

By: Jim Bruce
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Today’s Tuesday Reading, G–I–V–E Feedback:  A Path to Improvement, is an essay by Mary Therese Durr, Director of Computing Support and Information Technology Service Management at Boston College an ad MOR Leaders Program alumnus.  Her essay provides an additional tool, beyond those in the Tuesday Readings of last June, for formulating and giving feedback.

Emotional Intelligence in Tough Conversations

By: Jim Bruce
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Today’s Tuesday Reading is a short video Emotional Intelligence in Tough Conversations from the Harvard Business School’s “The Management Tip” series.  The presenter is Susan David, CEO, Evidence Based Psychology and Codirector, Institute of Coaching, McLean Hospital.  David is also co-author of Emotional Agility, which appeared in the November 2013 issue of the Harvard Business Review.

Asking Questions

By: Jim Bruce
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Today’s Tuesday Reading, Asking Questions, is an essay written by Diane Weller, shortly after the April Tuesday Reading series on asking questions.  Diane is a member of the Information Technology Services Staff at the Pennsylvania State University and is an alumnus of the MOR Leaders Program.

Feedback 101 – What Is It?

By: Jim Bruce
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“We all live in the world with only the vaguest notion of our impact, and sometimes that matters.  Clearly, when we’re effective or helpful, we ought to know it.  And when our actions are working against us or others, we ought to know that too.  Given how most of us put our heads down and barrel through, sometimes it falls on another person to let us in on what everyone else knows and we probably don’t.  So, feedback is a good thing, when it is done right.  …  Make it specific, behavioral, non-judgmental, and about things people can control.”                                       

Leadership Happens Through Action and Behavior

By: Jim Bruce
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Today’s Tuesday Reading “Leadership Happens Through Action and Behavior” first appeared as a Weekly Reflection for the University of Minnesota Advanced Leaders Program.  It’s author, Chris Grantham is Chief of Staff to the Vice President and CIO at the University.

Many of you know I have a 19-month-old daughter, Iris, whom I adore absolutely and will talk about incessantly if you let me.

Managing Up

By: Jim Bruce
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 In addition to all of the things you have to do in your job is the important responsibility of managing the relationship with your boss.  It takes time and energy.  And, managing it is as important as any of your work, and doing it well can simplify your job by eliminating future problems.
 

Managing Difficult Conversations

By: Jim Bruce
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Today’s Tuesday Reading focuses on managing difficult conversations.  Most likely each of us will have at least one difficult conversation today.  We’ve all had difficult conversations that have gone badly and we instinctly fear that the one on the horizon will do so as well.  Today’s reading is actually a video produced by Fred Kofman.  He is Professor of Leadership at the Univer

More About Questions

By: Jim Bruce
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Today’s Tuesday Reading, More About Questions, continues our discussion from the past two weeks.  As we’ve noted there, being able to ask good, well-formed questions is as important to a leader as being able to listen well.  Today, we’ll focus on crafting our questions, on asking questions, and finally on those terrible questions we should avoid.

Asking Good Questions

By: Jim Bruce
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Today’s Tuesday Reading, Asking Good Questions, continues the series begun last week.  There we noted that asking good questions is as important as listening well.  After all, a major part of a leader’s job is initiating and building relationships, collaborating to craft a vision and strategies, developing an understanding of the work and desired results, as well as leading his or her team.  You really cannot do any of this work well without being proficient in asking questions.
 

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