Learning to Accept Criticism

By: Jim Bruce

One of the topics we discuss in the IT Leaders Program is giving and receiving both positive and negative feedback.  In today's reading "Learning to Accept Criticism", John Baldoni reinforces the importance of giving and receiving  criticism noting that they are essential leadership capabilities.  He then gives several helpful suggestions:

  -  Know your facts -- if you are going to criticize your boss (and for that matter anyone), you'd better get it right.

Virtual Communications

By: Jim Bruce

One of the things that is becoming more important to all of us is

"virtual communication," whether one-on-one or with teams.  Some of

us are old hands at this, others are still learning.  I've copied

below three recent columns on the subject from Point Lookout, a free

weekly email newsletter produced by Chaco Canyon Consulting.  I've

found the columns to be direct, usually insightful, and often quite

helpful. (Back issues of the newsletter can be found at


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