Relationships

The Importance of Connecting with Colleagues

By: Jim Bruce
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Today’s reading is about a particular form of relationships called “clicking,” the phenomenon of rapidly connecting with another person, either in the work environment or in our personal lives.  The article “The Importance of Connecting with Colleagues” is a discussion by Ori Brafman and Rom Brafman of their new book “Click:  The Magic of Instant Connections.”

“Click” is the outgrowth of a research project to discover what happens when people click;  and whether and how these moments shape our lives.  Two big surprises came from the research:

How to Handle the Pessimist on Your Team

By: Jim Bruce
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Today’s reading comes from an Amy Gallo posting How to Handle the Pessimist on Your Team to the Harvard Business Review BLOG.  Gallo is a writer, editor, and business consultant.  Her writing on management issues regularly appears in the HRB BLOG.  Earlier she was a consultant at Katztenbach Partners, a strategy and organization consulting firm where she was involved in the firm’s research and thinking on the “informal organization.”

Overcome Resistance With The Right Questions

By: Jim Bruce
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No matter who we are, we will meet resistance on some matter every day.  And, according to Kevin Daley, founder of Communispond, Inc. and author of “Talk Your Way to the Top” and “Socratic Selling,” the way we handle that resistance is often counterproductive.

In “Overcome Resistance with the Right Questions”, Daley notes that our default response to resistance is more selling.  When we meet resistance, we roll out more evidence to support the idea.  And, still we hear “no.”

Five Lessons We Can Learn from Toyota

By: Jim Bruce
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Today’s reading is alternately titled “Five Lessons We Can Learn from Toyota”.  In this piece Roberta Chinsky Matuson, founder of Human Resource Solutions, reflects on how you rebuild trust after you’ve made huge mistakes.  She provides five lessons that can be learned from Toyota’s current problems: 

1.  When you make a mistake, own it the moment you realize something is not right.  If you are honest, from that first moment, you will likely be forgiven.

Giving and Receiving Gifts in Conversation

By: Jim Bruce
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Welcome to 2010!  I trust that each of you had a wonderful time with family and friends.  Just before Christmas Roger Schwartz published “Giving and Receiving Gifts in Conversation” in his Fundamental Change newsletter.  I found the article so thought provoking that I have published it here as this week's reading  by permission.

Two Decembers ago, I wrote about giving and receiving gifts. Many readers found it helpful as they prepared for the holidays, so I have begun sharing the article each December:

Using Curiosity to Create Accountability with Powerful People

By: Jim Bruce
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Today’s Tuesday Reading is a piece which I reproduce below “Using Curiosity to Create Accountability with Powerful People” by Roger Schwarz of the Skilled Facilitator.

In his piece, Schwarz notes that when people are accountable to you, you [should] expect then to explain the key decisions and actions they have taken.  Yet, when we are talking with people who have more power than we do, we stop asking questions, we stop being curious.  In this piece, Scvhwarz suggests four questions that you might ask in these situations along with ways to set the context.

 

How to Identify Employee's Hidden Talents

By: Jim Bruce
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There’s lots of advice on finding and attracting staff and on identifying and retaining top performers you already have.  Stephen DeMaio, in a recent blog entry – “How to Identify Employees’ Hidden Talents” – argues that it is even more important to look for your current staff's hidden strengths to find new skills and talents that have value to the organization.

DeMano suggests four approaches:

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