Several weeks ago I was pointed to UBS's Knowledge Center and a short piece True Leaders Must "Walk the Floor." This piece reinforces the importance of communicating with staff. It notes that many leaders have found that interacting with their staff by walking around can build relationships, help staff understand their leader's goals, and provide them with insight and helpful information. You'll find the piece at, http://www.unique-solutionsinc.com/knowledge/article_20061205_117.html.
Enjoy. . . . . . jim