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November, 2008


How to Deal with Problem Employees

  In today’s reading “How to Deal with Problem Employees”, John Baldoni addresses an issue that every manager and leader will, sooner or later, have to address -– confronting an employee whose behavior disrupts other staff.  When such behavior occurs, if we don’t step up, we are saying by our actions that it is OK for […]

It’s Not About You

In today’s Tuesday Reading “It’s Not About You”, Robert Joss, Phillip H. Knight Professor and Dean, Stanford Graduate School of Business, recalls a Jack Welch talk about leadership and Welch’s book, Winning.  As Joss recalls, Welch’s most profound comment was that leadership is not about you;  it’s about the people who work for you.  “The day you become a […]

Soft Skills: Listening for Better Leadership

Throughout ITLP we talk about the importance of listening, of choosing to carefully pay attention to and to understand what is being said. Today’s Reading “Soft Skills:  Listening for Better Leadership” addresses this topic.  In the piece, the author Diann Daniel notes that listening conveys respect, not listening makes people feel devalued and less motivated;  good listening empowers, not […]