Coaching

“All the world’s a stage, And all the men and women merely players; They have their exits and their entrances, And one man in his time plays many parts…” William Shakespeare’s As You Like It – Act II, Scene VII I had the distinct pleasure recently (sarcasm alert) of leading my team through an ERP […]

Today’s Tuesday Reading, G–I–V–E Feedback:  A Path to Improvement, is an essay by Mary Therese Durr, Director of Computing Support and Information Technology Service Management at Boston College an ad MOR Leaders Program alumnus.  Her essay provides an additional tool, beyond those in the Tuesday Readings of last June, for formulating and giving feedback. There […]

In the Harvard Business School 2015 winter term, Frances Frei, UPS Foundation Professor of Service Management at HBS, and Amy Schulman, Senior Lecturer in Technology and Operations Management, also at HBS, taught a new course “Why You Should Care:  Creating the Conditions for Excellence” to a group with equal numbers of law and management students.  […]

Today’s Tuesday Reading is a short video Emotional Intelligence in Tough Conversations from the Harvard Business School’s “The Management Tip” series.  The presenter is Susan David, CEO, Evidence Based Psychology and Codirector, Institute of Coaching, McLean Hospital.  David is also co-author of Emotional Agility, which appeared in the November 2013 issue of the Harvard Business Review. […]

Two weeks ago I began a series of Tuesday Readings focusing on feedback.  In the first reading, I suggested that feedback was the sharing of information between co-workers about the impact of their behavior on the team’s results, its processes, and/or its relationships.  This past week I focused on giving feedback and suggested six simple, […]

Last week we began a series of Tuesday Readings on the subject of feedback:  Feedback in the workplace is the sharing of information between co-workers about the impact that their behavior is having on the team’s results, its processes, and/or its relationships.  It can be positive in the form of affirmation of specific good work a […]

“We all live in the world with only the vaguest notion of our impact, and sometimes that matters.  Clearly, when we’re effective or helpful, we ought to know it.  And when our actions are working against us or others, we ought to know that too.  Given how most of us put our heads down and […]

Today’s Tuesday Reading, More About Questions, continues our discussion from the past two weeks.  As we’ve noted there, being able to ask good, well-formed questions is as important to a leader as being able to listen well.  Today, we’ll focus on crafting our questions, on asking questions, and finally on those terrible questions we should […]

The issue of employee engagement has surfaced in several ways over the past few weeks – what is it?, why is it important?, should I be concerned about my team’s engagement?, how would I improve it?, what could/should a team member do to increase his/her engagement?, etc.  This issue and these questions have led to […]

The Tuesday Reading today is 7 Ways You’re Unconsciously Undermining Yourself.  The essay was written by Gwen Moran for FastCompany.com.  Moran writes about business, money and assorted other topics for leading publications and web sites.  She is co-author of The Complete Idiot’s Guide to Business Plans. There are things we all do that undermine ourselves, that make others think we’re not effective […]