Communication

Today’s Tuesday Reading is John Baldoni’s column “Why Leaders Need People Skills”.  This is a familiar topic to alumni of the IT Leaders Program but I thought that we could all benefit from Baldoni’s point of view.  He notes:  “Top executives [and I would say leaders at all levels] are … returning to a most fundamental tenet of […]

Over the past few weeks I’ve seen a number of pieces about how email is disruptive, how some companies are suggesting ways to that staff might step away from the constant flow of interruptions, how IM, blogs, and wikis can be effective in reducing your email load, etc.  So, there seems to be even more […]

Most of us cringe at the thought of saying no.  We think that it is not an option.  We don’t want to disappoint.  Etc.  However, saying yes to everything creates an untenable position for you and for your organization.  Esther Derby in “The Benefits of No” gives us an essential management tool, a three-point approach to saying no: 1.  Start by […]

In “Web Rage:  Why It Happens, What it Costs, How to Stop” authors Daniel Goleman and Clay Sinsky point out that most forms of electronic commnication – i.e, email, IM, and telephony – cannot provide those subtle, mainly non-verbal clues that help us form our interactions in those conversations.  Without these signals we may speak (or […]

Several weeks ago I was pointed to UBS’s Knowledge Center and a short piece True Leaders Must “Walk the Floor.”  This piece reinforces the importance of communicating with staff.  It notes that many leaders have found that interacting with their staff by walking around can build relationships, help staff understand their leader’s goals, and provide […]

The title “Talking to People is Great – Listening is Priceless” says it all.  You’ll find this piece at the Unique Business Solutions Knowledge Center, http://www.unique-solutionsinc.com/knowledge/article_20061004_105.html.    Enjoy………………jim

It’s the day after Christmas and many of you are still on holiday.  However, I thought I’d send a quick note along. We have all learned about the importance of asking the “right” questions, questions that help us get at underlying issues, questions that help us think, and questions that help others move issues forward.  […]

Today’s two-part reading takes the once-common practice of communal barn-raising where everyone in a community worked together to benefit a single farm family.  Given the right task, good planning and organization you may find a community approach gets the right result and has the benefit of generating new relationships that represent a real added value. […]

Today, I turn to Rick Brenner’s Chaco Canyon Newsletter for a piece — If Only I Had Known — that spans two issues: 1.    http://www.chacocanyon.com/pointlookout/060531.shtml 2.    http://www.chacocanyon.com/pointlookout/060607.shtml In this piece Rick asks whether you have ever regretted saying something that you wouldn’t have said if only you had known just one more little fact? He […]

In a pieces spread over three issues beginning in late January NetworkWorld discusses the IT profession in the year 2010      http://www.networkworld.com/newsletters/edu/2006/0123ed1.html      http://www.networkworld.com/newsletters/edu/2006/0130ed1.html      http://www.networkworld.com/newsletters/edu/2006/0213ed1.html   Based upon Gartner report, the articles suggest that “technical aptitude alone will no longer be enough”, IT leaders will need to possess expertise in multiple […]