Strategy

“All the world’s a stage, And all the men and women merely players; They have their exits and their entrances, And one man in his time plays many parts…” William Shakespeare’s As You Like It – Act II, Scene VII I had the distinct pleasure recently (sarcasm alert) of leading my team through an ERP […]

In a recent Interact/Harris Poll of some 1000 U.S. workers, 91% of the respondents said communication issues prevent leaders from being as effective as they might be.  The most frequent issues noted in the survey were:  1  Not recognizing employee achievements2  Not giving clear directions3  Not having time to meet with employees4  Refusing to talk […]

Marshall Goldsmith, one of the best known executive coaches in the U.S., has just published a new book, Triggers:  Creating Behavior That Lasts, Becoming the Person You want to Be.  One of the things that caught my eye in one of the book’s reviews that I read, was a practice Goldsmith has to bring significant […]

Today’s Tuesday Reading, G–I–V–E Feedback:  A Path to Improvement, is an essay by Mary Therese Durr, Director of Computing Support and Information Technology Service Management at Boston College an ad MOR Leaders Program alumnus.  Her essay provides an additional tool, beyond those in the Tuesday Readings of last June, for formulating and giving feedback. There […]

Today’s Tuesday Reading, Be Nice!, is based on Christine Porath’s June 19, 2015, New York Times Sunday Review essay, No Time to Be Nice at Work.  Porath is an associate professor at Georgetown University’s McDonough School of Business. Her research over the past two decades makes it clear that incivility, rudeness and bad behavior have […]

In the Harvard Business School 2015 winter term, Frances Frei, UPS Foundation Professor of Service Management at HBS, and Amy Schulman, Senior Lecturer in Technology and Operations Management, also at HBS, taught a new course “Why You Should Care:  Creating the Conditions for Excellence” to a group with equal numbers of law and management students.  […]

In the weeks leading up to the 2015 MOR Leaders Conference, we invited 2,051 members of the MOR IT Leaders community to participate in a nineteen-question survey designed to gather their impressions of their IT organizations’ current levels of adaptability. We received a total of 589 responses. The survey posed nineteen questions in the form […]

I hope that everyone is taking advantage of the summer weather. My reflection for this week has to do with taking actual vacations from work in just as meaningful and purposeful a way as tackling a major project or presentation. This is a new approach to vacations for me because recently I have become rather […]

Today’s Tuesday Reading is a short video Emotional Intelligence in Tough Conversations from the Harvard Business School’s “The Management Tip” series.  The presenter is Susan David, CEO, Evidence Based Psychology and Codirector, Institute of Coaching, McLean Hospital.  David is also co-author of Emotional Agility, which appeared in the November 2013 issue of the Harvard Business Review. […]

From the 2015 MOR Leaders Conference, keynote Chris Mayer talks about the industry parallels between media and higher education.  In this three part video series, he prompts us to think about how education is defined and the experience will continue to change, in large part by students and employers. Universities as a whole need to understand […]