Five Lessons We Can Learn from Toyota
Today’s reading is alternately titled “Five Lessons We Can Learn from Toyota”. In this piece Roberta Chinsky Matuson, founder of Human Resource Solutions, reflects on how you rebuild trust after you’ve made huge mistakes. She provides five lessons that can be learned from Toyota’s current problems:
1. When you make a mistake, own it the moment you realize something is not right. If you are honest, from that first moment, you will likely be forgiven.