August, 2007

John Baldoni  is one of my favorite writers.  In today’s reading “Saying Something Important?  Three Questions to Ask Yourself First” which you will find at      <http://www.cio.com/article/104802/Saying_Something_Important_Three_Questions_to_Ask_Yourself_First>  he reminds us that “its not what you say, it’s what people hear.”  In the piece, he quotes Frank Luntz, pollster, commentator, and author:  “The onus of understanding falls […]

One of the topics we discuss in the IT Leaders Program is giving and receiving both positive and negative feedback.  In today’s reading “Learning to Accept Criticism“, John Baldoni reinforces the importance of giving and receiving  criticism noting that they are essential leadership capabilities.  He then gives several helpful suggestions:   –  Know your facts […]