One of the simplest practices recommended in the MOR Leaders Program is the adoption of giving three gratitudes as a daily routine.
Metrics are just numbers and may not mean anything. The value emerges when they are contextualized to help understand what they represent.
If you can identify your communication style, you can more easily alter your communication to be more effective and perhaps improve that relationship.
As you engage, it will be useful to empathize with the emotions people are experiencing whether we agree with their perspective or not.
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