Feedback

In “The True Story of Amazing Customer Service From – GASP! – an Airline”, Barbara Apple Sullivan, CEO and managing partner of Sullivan, a brand engagement firm based in New York City, retells the experience she had when she lost her passport in Paris, trying to return to the States on Delta Airlines.   From […]

The Tuesday Reading for today “Feeling Appreciated?  Why It Can Make All The Difference” <http://www.forbes.com/sites/margiewarrell/2013/05/16/feeling-appreciated-why-it-can-make-all-the-difference/> comes from the pen of Margie Warrell, author, leadership coach, and keynote speaker.  Warrell focuses on empowering people to live and lead with greater courage.  This essay first appeared in Forbes. Worrell notes that Donald Peterson, the former chair of […]

The essay for today’s Tuesday Reading, “5 Ways To Calm ‘Feedback Fires’” <http://www.forbes.com/sites/joefolkman/2013/05/27/5-ways-to-calm-feedback-fires-what-we-can-learn-from-celebrity-meltdowns/>, first appeared in Forbes and comes from the pen of Joseph Folkman.  Folkman is a behavioral statistician who writes on evidence-based improvement.  He is also president and co-founder of Zenger Folkman, a consultancy focused on strengths based development. After commenting on several […]

  Todays Reading,  “Leadership Reflections from a ‘Motorbike,’” Part 2 continues IT•LP reflection written by Michelle Reynolds, alumnus of IT•LP 2012 and Assistant Director for Central IT Support at Cornell.   Last week Michelle led us to reflect on her first five rules:    •  Stay alert    •  Be conscientious of the neighborhood    •  Visibility is important    •  Everyone can see things […]

Today’s reading is “How to Get Feedback When You’re the Boss” and is from Amy Gallo’s pen.  She is a contributing editor at the Harvard Business Review. Gallo observes that as you move up in an organization you receive less constructive feedback on your ideas, performance and strategy.  The point is no one wants to offend the […]

Today’s Tuesday Reading, “I Have Terrible News:  Value of Communication in Honesty”, is a Jack Zenger article which appeared at Forbes.com.  Zenger is CEO of Zenger | Folkman, a Utah-based consulting company focused on leadership development.  He and his partner, Joe Folkman, are authors of The Extraordinary Leader. The key idea in this article is […]

Today’s Reading, “Go to Lunch and Clean Out Your Inbox,” was originally written as a weekly reflection by Stephen Kemp.  Stephen is the Coordinator for Help Desk Services at the University of Illinois Urbana-Champaign’s College of Veterinary Medicine. Every semester I perform employee reviews for my student workers; this is an opportunity for me to give […]

Today’s reading – “Why Appreciation Matters so Much” – comes from the pen of Tony Schwartz, President and CEO of The Energy Project and author of Be Excellent at Anything. Schwartz observes that a recent world-wide study by Towers Watson found that the single highest driver of engagement is whether or not workers feel their managers […]

This week’s Tuesday Reading, “Three Questions for Effective Feedback”, comes from the pen of Thomas J. DeLong, the Phillip J. Stomberg Professor of Management Practice in the Organizational Behavior area at the Harvard Business School.  His research focus is on the challenges facing individuals and organizations in the process of change. No leader improves without […]

Today’s Reading, “How to Handle Surprise Criticism”, focuses on feedback that comes as a surprise, even as a shock, from out of nowhere, about an issue you haven’t even perceived. In this piece, Peter Bergman, speaker, writer, and consultant on leadership, says that to take such surprise criticism productively, you need a game plan.  He […]