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June, 2013


A True Story of Amazing Customer Service

In “The True Story of Amazing Customer Service From – GASP! – an Airline”, Barbara Apple Sullivan, CEO and managing partner of Sullivan, a brand engagement firm based in New York City, retells the experience she had when she lost her passport in Paris, trying to return to the States on Delta Airlines.   From […]

Anticipating the Start of the 2013 MOR IT Leaders Conference

Today, 18 members of MOR converged on Chicago in preparation of MOR’s 6th annual IT Leaders Conference. This year’s theme, “The Leadership Challenge of Disruptive Change,” marks the fifth consecutive year that the conference has focused on change. According to Jim Bruce, one of the founders of the IT Leaders Program and a longtime program […]

3 Motivational Mind Tricks Designed to Power Progress

Making progress toward a goal increases motivation and performance.  In today’s reading, “3 Motivational Mind Tricks Designed to Power Progress” <>, Janet Choi, Chief Creative Officer of iDoneThis, provides advice on how we can use our mind to power further progress. Choi notes that as you think about a goal, you really need to know where […]

Feeling Appreciated? Why It Can Make All The Difference

The Tuesday Reading for today “Feeling Appreciated?  Why It Can Make All The Difference” <> comes from the pen of Margie Warrell, author, leadership coach, and keynote speaker.  Warrell focuses on empowering people to live and lead with greater courage.  This essay first appeared in Forbes. Worrell notes that Donald Peterson, the former chair of […]

MOR Learning – Jim Bruce on Results

Watch an online learning module of Jim Bruce on the topic of delivering results. Video of MOR Associates Jim Bruce on Results

5 Ways To Calm ‘Feedback Fires'

The essay for today’s Tuesday Reading, “5 Ways To Calm ‘Feedback Fires’” <>, first appeared in Forbes and comes from the pen of Joseph Folkman.  Folkman is a behavioral statistician who writes on evidence-based improvement.  He is also president and co-founder of Zenger Folkman, a consultancy focused on strengths based development. After commenting on several […]