Blame or Accountability

By: Jim Bruce
Is It Blame or Is It Accountability? --  When we seek those 
accountable for a particular failure, we risk blaming them instead, 
because many of us confuse accountability with blame.  What's the 
difference between them?  How can we keep blame at bay?
Today's reading comes from the Chaco Canyon newsletter.  In it Rick
Brenner explores key differences between "accountable" and "blame"
noting, in particular, accountability's focus on organizational learning

Recalcitrant Collaborators

By: Jim Bruce
It is very hard to get our work done without collaboration.  Sometimes
those collaborators are on our team, sometimes in our organization,
sometimes they are elsewhere in our university, and sometimes they are
outside our university in suppliers, government agencies, etc.  When
collaboration occurs things go well.  But sometimes it doesn't;  our
needed collaborators resist, they are reluctant, they are not helpful.
For today's reading, I've picked a piece by Rick Brenner at Chaco

Ten Minutes

By: Jim Bruce
As all of your know by now, I read a lot from a lot of sources.
Yesterday, a newsletter called Marketplace Moments written by a friend,
Randy Kilgore, reached my desk.  It carries a story which I want to
"It's December 17, 1941. The citizens of the town of North Platte,
Nebraska heard a rumor that a troop train carrying their sons and
daughters to war would be stopping at the depot in their town for about
ten minutes. They decided to meet it and load the soldiers up with food,

Mastering Q and A

By: Jim Bruce
We all do presentations and after the presentation there is always
questions and answers.  While the questions and your answers do not
add all that much content to what you had to say, how you answer
plays into how your audience evaluates you and what you had to say;
presence and presentation again.
Today's -- really yesterday's -- reading is a short piece from a
recent Point Lookout newsletter -- Mastering Q and A.  As usual,
Rick's tips are on point.

FedEx, Flocks, and Frames of Reference

By: Jim Bruce
Rick Brenner of Chaco Canyon Consulting here in Boston has a weekly
email newsletter called Point Lookout.  I like Rick's writing because
it typically leads you to think about a subject from a different
point of view.  This is truly the case in this weeks reading "FedEx, 
Flocks and Frames of Reference."  In the piece Rick makes the point
that your point of view plays a major role in what you see, what you
hear, and generally how you experience the world about you.

Marshall Goldsmith: The Skill that Separates

By: Jim Bruce
Marshall Goldsmith is one of the country's leading executive coaches.
Today's reading is his column from the July 2005 issue of Fast Company:
In this column Goldsmith talks about the importance of being a great
listener.  He says that in listening "Your only aim is to let the
other person feel that he or she is important."  He goes on to say

Notes from Leadership Jazz

By: Jim Bruce
One of my favorite books on leadership is Leadership Jazz by Max DePree.
Max was chairman of the board of Herman Miller for many years.
Leadership Jazz is primarily a set of personal stories about leadership.
I first read the book about 10 years ago and have found that rereading
it as well as a set of notes that I took one time has really been
For this weeks reading, I am sending you my notes the book's chapter
on delegation.  I hope that you will find them to be a helpful reminder

A Matter of Confidence

By: Jim Bruce

Good morning!  

In my reading this week, I found this short piece by John Baldoni.  In it he talks about the foundational importance of importance and suggests that you can nurture it by "inviting them to look up," by "letting them see you sweat," by "learning from your mistakes," and by "radiating hope."