For today’s Tuesday Reading, we turn to a Harvard Business School Working Knowledge Q&A – “How Team Leaders Show Support – or Not”– with HBS faculty member Teresa Anabile.
Though from 2004, the findings remain valid. Professor Anabile’s research points to two key concepts for leaders who want to gain their staff’s confidence:
1. Perceptions of team leader support are more positive when the leader
– gives timely feedback
– support the team member’s actions and decisions
– recognizes good work publically and privately
– seeks team member’s ideas and opinions.
2. Perceptions are more negative when the team leader
– micromanages
– provides nonconstructive negative feedback
– fails to clarify roles and objectives
– avoids addressing problems.
Think about your team. Are you doing all you should be doing to build your team’s confidence in you? . . . . jim
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