Total Leadership

In “Total Leadership” <http://www.cio.com/article/109250?source=nlt_cioinsider>, Patricia Wallington, former CIO at Xerox, discusses a topic, conflict and confrontation, that makes most of us very uncomfortable.  She begins by noting that confrontation is a regular feature of IT.  She then asserts that IT leaders must become experts in the art of confrontation.  Her approach has seven steps — 

  •  Anticipate

  •  Confront the issue, not the person

  •  Seek understanding

  •  Get help

  •  Find ways to ease the pain

  •  Be generous

  •  Win the war, not the battle

— which I think you will find helpful.

Hare a great day!  .  .  .  .  .     jim