In “Total Leadership” <http://www.cio.com/article/109250?source=nlt_cioinsider>, Patricia Wallington, former CIO at Xerox, discusses a topic, conflict and confrontation, that makes most of us very uncomfortable. She begins by noting that confrontation is a regular feature of IT. She then asserts that IT leaders must become experts in the art of confrontation. Her approach has seven steps —
• Anticipate
• Confront the issue, not the person
• Seek understanding
• Get help
• Find ways to ease the pain
• Be generous
• Win the war, not the battle
— which I think you will find helpful.
Hare a great day! . . . . . jim
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